Support and Account Deletion
Contact Texemplar Interactive at texemplarinteractive@gmail.com for Grandeur support, privacy requests, account deletion and player reports. The official game is https://grandeurgame.onrender.com.
For optional gameplay feedback, you can use the Google Forms feedback form. It opens an external service; review its notices before submitting and avoid passwords or unnecessary personal information. Continue using the email address above for privacy and account-deletion requests.
Game and account help
Describe the problem, your browser and device, the approximate time and time zone, and your username if relevant. For map or gameplay issues, include the virtual coordinates or viewpoint name and steps that reproduce the problem. Screenshots can help; remove private information first. Never send your password, session cookie or authentication token.
Accounts use a username and password without an attached email address. There is currently no password-reset or automatic account-recovery feature. If you lose your credentials, we may be unable to verify ownership or restore access.
Walking-distance totals start with the feature's introduction; earlier walks are not reconstructed. Signed-in totals can be saved with an account. Guest totals are kept only for the current visit and reset when the page is reloaded.
Request account deletion
Email texemplarinteractive@gmail.com with the subject 'Grandeur account deletion', your username and a clear request to delete the account. There is currently no self-service deletion button. Deletion requests are handled manually. We may need limited additional information to verify that you control the account before making changes. Never email your password, session cookie or authentication token. If you are still signed in, mention that in your request.
An account-deletion request covers the account and its saved progress, points, distance records, appearance preferences, reward claims, login sessions, account-linked daily activity records and active public leaderboard entry. Deleting the account ends access and removes its saved progress. Aggregate usage statistics remain as described in the Privacy Policy. Limited records may be retained for the purposes and under the conditions explained there; deletion does not automatically erase every hosting log, backup copy or copy made by another player. If we cannot verify control, we may be unable to act on a request that would affect someone else's account, subject to applicable law.
Browser data and guest play
Logging out ends your current login; it does not delete the account. Clearing Grandeur's cookies and site storage in your browser removes that browser's stored login and local preferences, but does not erase server-side account records. Guest play can still involve network information and temporary multiplayer information described in the Privacy Policy.
Other privacy requests
Use the same email address to ask about your information or request access, correction or another right available where you live. State what you need and include only the information needed to identify the relevant account or interaction. We may need to verify the request before disclosing or changing information. The Privacy Policy explains these practices and how to raise a concern.